Join our Partner Care Team

Partner Care Energizer

Are you passionate about delivering exceptional partner experiences and ensuring smooth onboarding? Do you thrive in a dynamic environment where structure, efficiency, and personal engagement matter?

At Cloud Factory, we are growing fast and need dedicated three Partner Care Energizers to strengthen our Partner Care Team in the Netherlands, Germany, and Finland. 

You will play a key role in welcoming new partners and making sure they are ready to collaborate with Cloud Factory. From executing structured onboarding processes to handling frontline support and building strong relationships, your energy and professionalism will help partners feel connected and supported.

Although you will be based locally, you will collaborate closely with colleagues across all Cloud Factory markets, ensuring strong alignment and seamless cross-border teamwork.

If you enjoy combining service excellence with operational structure and proactive communication, you’ll thrive in this role.

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Responsibilities

Onboarding

Deliver a structured and welcoming onboarding experience for new partners.

Collaborate with Partner Account Managers to ensure quick activation.

Prepare partners to work effectively with the Cloud Factory platform.

Frontline Support

Handle incoming calls and respond to tickets via the Service Desk system.

Act as the first point of contact for operational issues (e.g., license changes).

Prefer calling over long emails – be approachable and energetic.

Build and maintain a solid knowledge base of our products and Microsoft technologies.

Relationship Management

Regularly reach out to a defined group of partners in collaboration with Sales.

Ensure partners feel heard and connected to Cloud Factory.

Share insights from partner conversations with internal teams.

Your Skills and Competencies

  • Microsoft Knowledge: Experience with Office 365, Teams, Azure.
  • IT Support Experience: Familiarity with helpdesk processes and ticketing systems.
  • Commercial Insight: Customer focus and ability to spot upsell opportunities.
  • Communication Skills: Proactive calling, clear explanations, active listening.
  • Collaboration: Ability to work closely with Sales and internal teams.
  • Organizational Skills: Ability to structure onboarding and support processes.
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We offer

  • An opportunity to embark on an exhilarating journey with a forward-looking team.
  • A key role in a fast-growing cloud company where partners are at the center of everything we do.
  • A collaborative team that values service excellence and knowledge sharing.
  • Opportunities to grow professionally and make a real impact on partner success.
  • Close collaboration with HQ in Denmark and a strong international team spirit.

If you’re ready to bring energy, structure, and a partner-first mindset, we’d love to hear from you!

Apply now

If you're looking to take the next step in your career and be part of our growth journey, send your application and CV in English as soon as possible - we're hiring on an ongoing basis.
Use "Partner Care Energizer [relevant country] + Your Full Name" as the subject line.

Cloud Factory values diversity and encourages all qualified candidates to apply, regardless of background, gender, or age.

Email your application

 

Any questions?

Please contact Max Larsen by phone +45 3057 7007

About us

We are a rapidly growing cloud distributor specializing in Microsoft and other leading cloud brands, exclusively serving B2B IT channel partners also known as Managed Service Providers (MSPs).  

We’ve developed a partner platform that streamlines cloud service management and improves operational efficiency for MSPs. 

We bring 'The Standard' to MSPs by offering an effective partner platform, automated billing, and 24/7 technical support to empower our partners.

Based on accelerated revenue growth, we have expanded from 15 to 60 employees since 2021.

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