Join our Partner Care Team

Partner Care Energizer

Are you motivated by solving complex technical challenges, advising partners on cloud solutions, and building strong long-term relationships?
Do you thrive in a dynamic environment where structure and proactive communication matter?

Cloud Factory is growing rapidly and needs a tech-savvy Partner Care Energizer to strengthen our Partner Care Team in Norway. 

You bring solid technical expertise within Microsoft technologies, licensing, and processes. A background from a distributor or MSP is a strong advantage, while knowledge of Adobe and Acronis is an extra bonus. 

You will play a key role as our expert point of contact for complex partner cases, supporting and enabling partners across our European markets. 

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Responsibilities

Complex Support & Technical Problem Solving

Resolve advanced technical and licensing-related issues, primarily within Microsoft (Azure, M365, and Dynamics).

Perform thorough problem analysis and ensure lasting solutions.

Document solutions and best practices for internal knowledge sharing.

Handle cases that require a deeper understanding of cloud platforms and partner ecosystems.

Partner Solution Advisory & Business Value Creation

Translate complex Microsoft rules and technical topics into clear, actionable recommendations for partners.

Advise partners on license optimization, security, product choices, and compliance.

Identify opportunities for optimization, efficiency improvements, and potential upsell/cross-sell.

Join partner dialogues where technical expertise is needed to support business decisions.

Onboarding & Relationship Management

Deliver a structured and welcoming onboarding experience for new partners.

Build and maintain strong partner relationships through regular communication and proactive follow up.

Understand partner needs and business models, and share relevant insights with internal teams.

Collaborate closely with Sales and Customer Success to ensure a seamless partner journey.

Your Skills and Competencies

  • Strong technical understanding — especially within the Microsoft ecosystem.
  • Deep knowledge of Azure and M365 licensing.
  • Fluent in Norwegian with strong written and verbal English skills.
  • Experienced with technical support and partner/customer communication.
  • Able to explain complex technical topics in a clear, simple, and structured way.
  • Good commercial understanding of licensing models, margins, and partner business structures.
  • Background from an MSP or cloud distributor — knowledge of Adobe, Acronis & Dropbox is a plus.
  • Structured and reliable, with a strong sense of ownership from start to finish.
  • Thrives in an international environment with cross-market collaboration.
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We offer

  • A key role in a fast-growing cloud company where partners come first
  • Strong opportunities for personal and professional growth — both technical and commercial.
  • A collaborative team focused on knowledge sharing
  • Close collaboration with HQ in Denmark and colleagues across Europe.
  • Multiple company events — seasonal celebrations and partner-focused gatherings — that strengthen culture and connection.
  • A structured onboarding programme, including scheduled visits to our HQ in Esbjerg, Denmark.
  • Competitive salary, attractive pension and insurance schemes, health insurance, and flexible working hours.

Apply now

If you're looking to take the next step in your career and be part of our growth journey, send your application and CV in English as soon as possible - we're hiring on an ongoing basis.
Use "Partner Care Energizer Norway + Your Full Name" as the subject line.

Cloud Factory values diversity and encourages all qualified candidates to apply, regardless of background, gender, or age.

Email your application

 

Any questions?

Please contact Stine Elkjær, Director of Customer Success, at stan@cloudfactorygroup.com

About us

We are a rapidly growing cloud distributor specializing in Microsoft and other leading cloud brands, exclusively serving B2B IT channel partners also known as Managed Service Providers (MSPs).  

We’ve developed a partner platform that streamlines cloud service management and improves operational efficiency for MSPs. 

We bring 'The Standard' to MSPs by offering an effective partner platform, automated billing, and 24/7 technical support to empower our partners.

Based on accelerated revenue growth, we have expanded from 15 to 75 employees since 2021.

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